Shipping & Returns Policy

Effective Date: June 20, 2025
Website: www.yourledwebsite.com

1. Shipping Policy

a) Service Coverage
We deliver across India to both:

• Individual customers (B2C orders)

• Authorized retailers, dealers, and distributors (B2B orders)

b) Order Processing Time

• Orders are processed within 1–2 business days of payment confirmation.

• Orders placed on weekends or holidays will be processed the next business day.

c) Delivery Timeframes

• Metro cities: 2–4 business days

• Tier 2/3 towns and rural areas: 4–7 business days

• B2B bulk orders may take longer depending on inventory and location

d) Shipping Charges

• Shipping is free for retail orders above ₹499

• Standard shipping fee of ₹49–₹99 applies for smaller orders

• B2B shipping charges vary based on order size, location, and courier service, and are mentioned at the time of invoicing

e) Delivery Partners
We partner with reliable courier and logistics companies (e.g., Blue Dart, DTDC, India Post) for safe and timely deliveries

2. Return & Refund Policy

a) Returns Eligibility
Returns are accepted under the following conditions:

• Product received is damaged in transit

• Incorrect product delivered

• Quality or manufacturing defects

• Duplicate or unauthorized order

Returns are NOT accepted for:

• Opened, used, or tampered products

• Custom or made-to-order items

• B2B bulk orders, unless the product is damaged or incorrect

All return requests must be initiated within 48 hours of delivery by contacting our support team.

b) Return Procedure
To initiate a return:

• Email us at: support@yourledwebsite.com

• Share your Order ID, reason for return, and images (if applicable)

• Our team will arrange for reverse pickup or guide you through the return shipping process

c) Refunds

• Approved refunds will be processed within 5–7 working days

• Refunds will be credited to the original payment method or issued as store credit

• For COD orders, refunds will be made via UPI or bank transfer

3. Cancellation Policy

• Orders can be cancelled before they are shipped by contacting us via phone or email

• Once dispatched, orders cannot be cancelled

• B2B orders are subject to approval and stock commitment terms

4. Contact for Shipping or Return Issues

Customer Support
[Your LED Brand Name]
Email: support@yourledwebsite.com
Phone: +91-XXXXXXXXXX
Address: [Your Business Address]
Hours: Monday to Saturday, 9:00 AM – 6:00 PM